My experience with Kofen is really pleasant. She always arrives on time with appointments and ready to answer any questions I have. Since I was the first time buyer, I made a mistake by offering to a house which later I found dislike. Kofen was very kind and considerate and did not push me to close the house. Instead, she kept looking for other suitable postings for me. I was able to close my home just 2 days before my travel back to China. Kofen was a great helper to coordinate with escrow agent and loan officer, with regards to the title recording, documents signing and other matters after the closing to make sure I have all the documents and keys. We were using WeChat to talk about things and she was responding promptly. As a result, I was able to obtain all my documents and keys after I returned. She also referred a friend who helped me selected great furniture with very reasonable price. Thanks to her, the closing process was so much smooth and I had a really good experience. I would highly recommend her to be your agent so you will be assured to find a good home!